Friday, January 22, 2010
Subject Line: How did Foley Rank #1 in Client Service?
Join me and Sandy Williams, Client Service Partner at Foley & Lardner and leader of the initiative and others to learn how your firm or corporation can get beyond the alternative fee discussion and toward superior client service:
Doug Chia, Senior Counsel & Assistant Corporate Secretary, Johnson & Johnson, New Brunswick, NJ
Christopher Marston, Founder and CEO, Exemplar Law Group, Boston, MA
Nat Slavin, Founder and Partner, Wicker Park Group, Chicago, IL
They will gather together live online in a virtual panel (vPanel) discussion entitled “Beyond Alternative Fees: How to Deliver Better Client Service” on Monday, February 1, 2010 at Noon EST.
Click here for more information:
http://www.shiftworldwide.com/vpanels/beyondfees.htm
Doug Chia, Senior Counsel & Assistant Corporate Secretary, Johnson & Johnson, New Brunswick, NJ
- Doug provides legal counsel to the corporation on matters of corporate governance, securities regulation, public company disclosure, and Sarbanes-Oxley Act compliance will share his insights and perspectives from the client side of an influential Fortune 50 company.
Christopher Marston, Founder and CEO, Exemplar Law Group, Boston, MA
- Christopher started the first law firm in the U.S. to offer a fixed, value-based pricing structure to clients at the age of 29; six years later, Exemplar is thriving and he has been recently named a "Legal Rebel."
Nat Slavin, Founder and Partner, Wicker Park Group, Chicago, IL
- As a Founder and Partner of Wicker Park Group and former publisher of Inside Counsel magazine, Nat conducts client interviews designed to help lawyers maximize their client relationships. Few have a better pulse on the client service horizontal than he.
They will gather together live online in a virtual panel (vPanel) discussion entitled “Beyond Alternative Fees: How to Deliver Better Client Service” on Monday, February 1, 2010 at Noon EST.
Click here for more information:
http://www.shiftworldwide.com/vpanels/beyondfees.htm
Thursday, January 21, 2010
Dov Seidman "Philosophy is Back in Business"
My friend Dov Seidman has a great post on the Huffington Post about how to think of partnering with your clients. As we talk to in-house counsel and other corporate executives we constantly hear that those outside counsel who understand business pressures, are aware of the internal clients' needs and have "aligned goals" have the greatest loyalty and successfully differentiate themselves from the competition.
Think about how you partner with your clients; are your goals aligned?
Thursday, January 14, 2010
Changing Your Game: Make The List
My dear friend Sarah Robinson is doing something amazing. She has asked 30 people to author a blog post under the theme "Changing Your Game." One post will appear each day for 30 days. Today is day four of the series and is my day to contribute! Please check out my post on "Making The List."